Privacy Policy

Effective date: 1st May 2024

1. Introduction

Ezylens Limited (trading as Ezyvision, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit or make a purchase from our website
www.ezyvision.co.nz (“Website”).

We comply with the New Zealand Privacy Act 2020, including the Information Privacy Principles (IPPs), and with applicable international standards for data and payment security.

2. Information We Collect

We may collect the following information from you:

• Personal Information
  Name
  Contact details (email, phone number, postal address)
  Account login details (if you register an account)
  Order history and preferences
• Payment Information
  Credit or debit card details (processed securely via a payment gateway)
  Billing address
• Technical Information
  IP address, device type, browser, operating system
  Website usage data (via cookies and analytics tools)

3. How We Collect Your Information

We collect personal information:

• Directly from you when you place an order, register for an account, subscribe to newsletters, or contact us; and
• Automatically through cookies and analytics tools when you use our website.

You may choose not to provide personal information; however, some services (such as placing an order) may not be available without it.

4. How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfil your orders
• To communicate with you about your purchases, account, or customer support enquiries
• To send you promotional material (where you have consented or where permitted by law)
• To improve our website, products, and customer experience
• To comply with our legal and regulatory obligations

5. Credit Card and Payment Security

We take credit card security extremely seriously and adhere to industry-standard safeguards.

a. Secure Payment Gateway
All online credit and debit card transactions on our Website are processed securely through a trusted PCI DSS-compliant payment gateway provider (such as Stripe, Windcave, or another equivalent provider).
Your card information does not pass through or get stored on our servers. When you enter your card details at checkout, they are encrypted and transmitted directly to the payment gateway over a secure SSL (Secure Socket Layer) connection.

b. Encryption and Secure Transmission
We use 256-bit SSL encryption to ensure that all personal and payment information transmitted between your browser and our website remains private and secure.

c. No Card Storage
Ezylens Limited does not store your full credit card number, expiry date, or CVV.
The payment gateway may store an encrypted “token” to enable refunds or recurring payments (if applicable), but this token is meaningless outside the secure gateway system.

d. Fraud Prevention
All transactions are monitored for potential fraud, and we may contact you or your bank for verification if we detect unusual activity.

6. Storage and Protection of Personal Information

We store personal data securely in password-protected systems and databases hosted in New Zealand or other countries with comparable privacy protections.
Access to personal information is restricted to authorised employees or service providers who require it to perform their duties.

We take reasonable steps to protect your personal information against:

• Unauthorised access, alteration, or disclosure
• Loss, misuse, or destruction

When personal information is no longer required, we securely delete or anonymise it in accordance with legal requirements.

7. Disclosure of Information

We may disclose your information to:

• Third-party service providers (e.g., payment processors, couriers, marketing and IT support) who assist in operating our business
• Government or law-enforcement agencies, if required by law

These third parties are required to protect your information and use it only for the purposes for which it was disclosed.

8. Access and Correction

You have the right to:

• Request access to your personal information we hold; and
• Request correction of any inaccuracies.

You can do this by contacting us using the details below. We will respond in accordance with the Privacy Act 2020.

9. Retention of Information

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law (for example, for tax or accounting obligations).

10. Cookies and Analytics

Our website uses cookies and similar technologies to enhance your browsing experience and analyse website traffic.
You can choose to disable cookies through your browser settings, although some site features may not function properly as a result.

11. Overseas Transfers

If we transfer personal data outside of New Zealand (for example, to cloud service providers), we ensure that the receiving party provides privacy protections that are comparable to New Zealand’s Privacy Act 2020.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the updated effective date.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact:

Ezylens Limited (trading as Ezyvision)
Email: contacts@ezyvision.co.nz
Phone: 0800 119 830
Address: 6A Straven Rd, Riccarton Christchurch 8011
Website: www.ezyvision.co.nz

14. Complaints

If you believe we have breached your privacy rights, please contact us first so we can resolve the issue.
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner in New Zealand at
www.privacy.org.nz.