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FAQs

How does your rewards/loyalty points work?

Our Ezy-points program works completely automatically so whenever you place an order you will automatically earn points. Once you have 500 points you can redeem these for a discount. To check how many points you have, just click the icon at the bottom left of our website.
For more information visit this page

Absolutely identical! We source and supply only genuine products. We use multiple different supply channels to ensure we can always offer good supply and good prices including in some cases parallel importing the products ourselves.

Let us know and we either replace the lens for free or refund you the value of that lens, whatever is the most workable for you & us.

We buy in bulk from multiple different wholesalers and for some brands we also parallel import them ourselves. This gives us a more favourable buying price which we can pass on to you. Also by specialising in contact lenses we can reduce our margins by being more efficient.

Yes we do, but only if the expected delivery time is later than the time we state for each product on our website. To see what the delivery time is for your lenses, find your brand and check the delivery time on the product page. Our delivery times do vary from brand to brand.

It’s better! You have a 100% satisfaction warranty for 365 days on all products we sell. This means you can purchase the lenses, use them, and if you’re not happy with them for any reason, you can return them (or whatever’s left of them!) for a full money back refund. There’s no quibbles, no restocking fees – just good genuine customer service.

90% of all orders dispatch same day. If your order is unable to be dispatched within 24 hours, you will be advised of the delay. We always use overnight couriers BUT this isn’t guaranteed and sometimes it will be longer than this and, unfortunately not something we can control. Orders over $120 value qualify for free shipping otherwise shipping to urban addresses or PO Boxes is $6.95 and rural addresses is $9.95 Every item is traceable. We use NZ Post’s non-signature required services which means the item will always be delivered to the address even if no one is personally there to collect it. PO Boxes can be used for delivery addresses. RD (rural) deliveries will take 2-3 days longer.

If you place your order before 3.00pm and your lenses are in stock then you should definitely get your order delivered the next day. Any orders placed after 3.00pm will be dispatched the following day. If you want to be doubly sure that your lenses are in stock, we’ll easily check this for you. Use our chat service for this.
Please note, although we always use overnight courier service, we cannot absolutely guarantee it will be overnight as it is not possible for us to manage our deliveries via our third party courier provider.

Orders over $120 value you get free shipping. Otherwise a $6.95 shipping charge will apply regardless of address location. Rural delivery is $9.95 regardless of order value.

We use NZ Post for all deliveries. All deliveries are non-signature which means the courier will leave the parcel at your address even if there is no one home to personally receive it. You will get a tracking number for your shipment emailed to you when your order ships so you can track it yourself during transit.

Absolutely! Our call centre is open from 8.30am to 4.30pm, Monday to Friday. Call us on 0800 119 830

Yes we do. The minimum order value for Afterpay is $90.00 including GST. If your total order value is less than this, you will be unable to use Afterpay to pay for your order and you will need to select a different payment method.

To change your password, or to re-set it, go to the login page and use the “Lost your password” link. If you don’t receive the password re-set email after attempting this, please contact us as sometimes this gets marked as spam. If this is happening to you, we will be able to fix it for you 🙂

You can update this once you are logged into your account.

You can only ever redeem one promotional code per order. So if you are redeeming for example an Ezy-points code then you cannot also redeem a code for free product on the same order.