Ezyvision Terms and Conditions of Supply

Any order and subsequent purchase of goods (as defined below) or services from Ezyvision shall be governed by the following terms and conditions.

These Terms and Conditions apply to all transactions made with Prodigy Enterprises Limited trading as Ezyvision. This includes orders placed online or by email, phone, fax, post or by any other means. Ezyvision reserves the right to change these Terms and Conditions at any time.

General

You acknowledge and agree that all information supplied to us is true and accurate. Ezyvision takes no responsibility for any consequences if false, misleading or incorrect information is supplied to us.

All products are sold in good faith to the purchaser. By placing your order and using the products supplied, you agree that Ezyvision, its owners or employees will not be held liable should any problems occur as a result of using these products.

Prescription-only supply

For all orders of contact lenses, you agree that you are only purchasing contact lenses for which you have been prescribed by your Eyecare Professional, and for which you have a valid prescription. Ezyvision reserves the right to request a copy of your prescription before supplying contact lenses.

Prices

Most prices are cheaper through our online store. Payment must be made in full before goods are shipped. If paying by credit card, the transaction will occur at the time the order is placed
irrespective of when the products ordered are shipped. Where product must be ordered from our suppliers, this will result in the payment being made a few days before the product is received. All prices quoted are in New Zealand Dollars (NZD) and include Goods and Services Tax (GST)

We cannot guarantee that we will not make a mistake and misprice an item inadvertently. If this is the case, Ezyvision will notify you of the error. You will then have the choice to either accept the correct price or to cancel your Order. Ezyvision will appear on your cardholder statements for any transactions through this website.

Shipping Costs

For details on shipping costs and policies, you can view our shipping policies page.

 

Customer referrals

A referral is deemed valid when the referred person places their first order and the awarding of Ezy-points to the referrer will occur at this point. The referrer and the referred person cannot purchase the same brand and prescription of contact lenses. This will invalidate the issuing of Ezy-points to the referrer and any bonus or compensation to the referred person. This condition is specifically remove the possibility of the referral system being used fraudulently.

Privacy Policy

We respect your privacy. That’s why we will not disclose, rent or sell your email address, or other contact information to any other company. We collect this information in order to be able to process your order and to make it easier for you when you re-order. All information about you will be maintained with strict confidence. Should you ever wish your details to be removed from our
database, email your request to contacts@ezyvision.co.nz. We will process your request immediately.

Returns

At Ezyvision, we want you to shop with confidence. If there’s ever an issue with your order, we’ll do our best to make it right.

Incorrect Item Supplied by Ezyvision

If we have sent you the wrong product or parameters due to an error on our part, please contact us as soon as possible at contacts@ezyvision.co.nz.

We will:

• Send the correct product as quickly as possible or arrange a refund where appropriate.
• Provide a prepaid return label for the incorrect item.
• Ensure you are not left out of pocket for our mistake.

Ordered the Wrong Contact Lenses?

If you’ve accidentally ordered the wrong contact lenses, don’t worry—we’re here to help.

Provided the products meet the return conditions below, we can offer either:

• An exchange for the correct product, or
• A refund to your original payment method.

If your lenses are eligible for return, we’ll provide you with a prepaid return label so you can send them back to us at no cost.

Return Conditions

To be eligible for a return or exchange:

• The lenses must be returned within 365 days of purchase.
• The manufacturer’s box and all individual blister packs must be unopened, unused, and in their original condition.
• The product must not be damaged, marked, or altered in any way.

For health and safety reasons, we cannot accept returns or exchanges if:

• The manufacturer’s box or seal has been opened.
• Any individual contact lens blister pack has been opened or used.
• The product is not in a resalable condition.

Free Returns

For eligible unopened products, Ezyvision will provide a prepaid return label, meaning there is no return shipping cost to you.

Faulty Product

If you have received a faulty contact lens or product, please email us at contacts@ezyvision.co.nz with your order number and details of the fault.

Depending on the nature of the fault, we will provide an appropriate remedy in accordance with the New Zealand Consumer Guarantees Act. This may include:

• A replacement lens or product, subject to availability in your brand and prescription.
• A refund where required under the Consumer Guarantees Act.
• Store credit to the value of the faulty product, if you prefer this option.

You do not need to return the faulty product unless our team specifically requests it.

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act.

How to Arrange a Return

Before sending anything back, please email contacts@ezyvision.co.nz with your order number and a brief description of the issue.

Our team will confirm that your products are eligible for return and provide you with a prepaid return label and return instructions.

Return Processing & Refund Timeframes

Once your return has been received by Ezyvision, please allow 2–3 business days for our team to inspect and process it.

Once a refund has been approved, please allow 1–2 business days for Ezyvision to process the refund back to your original payment method.

After we have processed the refund, the time it takes for the funds to appear in your account will depend on your bank, card provider, or payment method.

Return Shipping Address

Ezyvision
11 Spyglass Street
Red Beach
Auckland 0932
New Zealand

Our goal is to make returns and exchanges as simple as possible while ensuring all returned contact lenses remain safe and suitable for future customers.

Promotions

Some promotions and giveaways are limited to one item or instance per customer. This includes when the same customer has multiple accounts. If an individual customer has multiple accounts, the promotional code will only be applicable for use on one account. In the event that possible fraudulent use of a promotion or promotional code, we reserve the right to request additional information including but not limited to: identification, proof of address and proof of prescription. Failure to provide requested information may result in the refusal to allow or supply product or a promotion at the discretion of Ezyvision.

Use of Promotional Codes

Only one promotional code can be used or redeemed per order. Our website will automatically disallow the use of more than one promotional code per order and our staff are unable to override this.

Loyalty Rewards

Loyalty reward points are offered as an incentive to reward customers who make multiple repeat purchases. Ezyvision reserves the right to adjust or discontinue this offer at any time without notice. Reward points expire after one year from when they were earned if not redeemed, and cannot be redeemed once expired.

Security Information

Transactions are encrypted using Secure Sockets Layer (SSL) encryption technology, the industry standard in e-commerce transaction security. Encryption scrambles the information transmitted across the Internet, including your credit card number, name and address. SSL also verifies the identity of the server and confirms that the original message arrives safely at its destination.