Refund and Returns Policy

At Ezyvision, we want you to shop with confidence. If there’s ever an issue with your order, we’ll do our best to make it right.

Return Conditions & Eligibility

To be eligible for a return or exchange:

• Timeframe: The lenses must be returned within 365 days of purchase.
• Condition: The manufacturer’s box and all individual blister packs must be unopened, unused, and in their original condition.
• Packaging: The product must not be damaged, marked, or altered in any way.

For health and safety reasons, we cannot accept returns or exchanges if:

• The manufacturer’s box or seal has been opened.
• Any individual contact lens blister pack has been opened or used.
• The product is not in a resalable condition.

How Returns Apply to Your Situation

1. Ordered the Wrong Contact Lenses?

If you’ve accidentally ordered the wrong contact lenses, don’t worry – we’re here to help. Provided the products meet the return conditions above, we can offer either:

• An exchange for the correct product, or
• A refund to your original payment method.

If your lenses are eligible for return, we’ll provide you with a prepaid return label, so you can send them back to us at no cost.

2. Incorrect Item Supplied by Ezyvision

If we have sent you the wrong product or parameters due to an error on our part, please contact us as soon as possible at contacts@ezyvision.co.nz. We will:

• Send the correct product as quickly as possible or arrange a refund where appropriate.
• Provide a prepaid return label for the incorrect item.
• Ensure you are not left out of pocket for our mistake.

3. Faulty or Damaged Product

If you have received a faulty or damaged product, please email us at contacts@ezyvision.co.nz with your order number and details of the issue.

Depending on the circumstances and your rights under the New Zealand Consumer Guarantees Act, the available remedy may include:

• A replacement lens or product, subject to availability in your brand and prescription;
• A refund where applicable; or
• Store credit to the value of the faulty product, if you prefer this option.

Free Returns

For eligible unopened products, Ezyvision will provide a prepaid return label, meaning there is no return shipping cost to you.

How to Arrange a Return

Before sending anything back, please email contacts@ezyvision.co.nz with your order number and a brief description of the issue.

Our team will confirm that your products are eligible for return and provide you with a prepaid return label and return instructions.

Return Processing & Refund Timeframes

Once your return has been received by Ezyvision, please allow 2–3 business days for our team to inspect and process it.

Once your refund has been approved, please allow 1–2 business days for Ezyvision to process the refund back to your original payment method.

After the refund has been processed by us, the time it takes for the funds to appear in your account will depend on your bank, card provider, or payment method. These timeframes are outside of Ezyvision’s control.

Return Shipping Address

Ezyvision
11 Spyglass Street
Red Beach
Auckland 0932
New Zealand

Our goal is to make returns and exchanges as simple as possible while ensuring all returned contact lenses remain safe and suitable for future customers.