Let us know and we either replace the lens for free or refund you the value of that lens, whatever is the most workable for you & us.
We buy in bulk from wholesalers which gives us a more favourable buying price. Also by specialising in contact lenses we can reduce our margins by being more efficient.
It’s better! You have a 100% satisfaction warranty for 365 days on all products we sell. This means you can purchase the lenses, use them, and if you’re not happy with them for any reason, you can return them (or whatever’s left of them!) for a full money back refund. There’s no quibbles, no restocking fees – just good genuine customer service.
90% of all orders dispatch same day. If your order is unable to be dispatched within 24 hours, you will be advised of the delay. All delivery at is $6.95 and every item is traceable. We use New Zealand Courier's non-signature required services which means the item will always be delivered to the address even if no one is personally there to collect it. PO Boxes cannot be used for delivery addresses. RD (rural) deliveries will take 2-3 days longer.
If you place your order before 3.30pm and your lenses are in stock then you should definitely get your order delivered the next day. Any orders placed after 3.30pm will be dispatched the following day. If you want to be doubly sure that your lenses are in stock, we'll easily check this for you. Use our chat service for this.
Please note, although we always use overnight courier service, we cannot absolutely guarantee it will be overnight as it is not possible for us to manage our deliveries via our third party courier provider.
We use New Zealand Couriers for all deliveries. All deliveries are non-signature which means the courier will leave the parcel at your address even if there is no one home to personally receive it. You will get a tracking number for your shipment emailed to you when your order ships so you can track it yourself during transit.
Absolutely! Our call centre is open from 8am to 5pm, Monday to Thursday and 8am to 4.30pm Friday. Call us on 0800 001 845