Let us know and we either replace the lens for free or refund you the value of that lens, whatever is the most workable for you & us.
We buy in bulk from wholesalers which gives us a more favourable buying price. Also by specialising in contact lenses we can reduce our margins by being more efficient.
Yes we do, but only if the expected delivery time is later than the time we state for each product on our website. To see what the delivery time is for your lenses, find your brand and check the delivery time on the product page. Our delivery times do vary from brand to brand.
It’s better! You have a 100% satisfaction warranty for 365 days on all products we sell. This means you can purchase the lenses, use them, and if you’re not happy with them for any reason, you can return them (or whatever’s left of them!) for a full money back refund. There’s no quibbles, no restocking fees – just good genuine customer service.
90% of all orders dispatch same day. If your order is unable to be dispatched within 24 hours, you will be advised of the delay. We always use overnight couriers BUT this isn't guaranteed and sometimes it will be longer than this and, unfortunately not something we can control. Orders over $90 value qualify for free shipping otherwise shipping is $6.95 Every item is traceable. We use Courierpost's non-signature required services which means the item will always be delivered to the address even if no one is personally there to collect it. PO Boxes can be used for delivery addresses. RD (rural) deliveries will take 2-3 days longer.
If you place your order before 3.30pm and your lenses are in stock then you should definitely get your order delivered the next day. Any orders placed after 3.30pm will be dispatched the following day. If you want to be doubly sure that your lenses are in stock, we'll easily check this for you. Use our chat service for this.
Please note, although we always use overnight courier service, we cannot absolutely guarantee it will be overnight as it is not possible for us to manage our deliveries via our third party courier provider.
Orders over $90 value you get free shipping by using this promo code at the checkout: FREESHIP. Otherwise a $6.95 shipping charge will apply regardless of address location. Please note, only one promo code can be used per order.
We use Courierpost for all deliveries. All deliveries are non-signature which means the courier will leave the parcel at your address even if there is no one home to personally receive it. You will get a tracking number for your shipment emailed to you when your order ships so you can track it yourself during transit.
Absolutely! Our call centre is open from 8am to 5pm, Monday to Thursday and 8am to 4.30pm Friday. Call us on 0800 001 845
Yes we do. The minimum order value for Afterpay is $90.00 including GST. If your total order value is less than this, you will be unable to use Afterpay to pay for your order and you will need to select a different payment method.
You can refer anyone who wears contact lenses to us and provided they don't already buy their contact lenses from us, you will get 500 Ezy-points for every referral! (a referral is only valid when the person referred places their first order, not when their details are submitted).
And one more very important point, the referrer (you) and the person referred cannot have the same brand and/or prescription details as each other. This is to remove the possibility of our referral system being used fraudulently.